CONNECTIVITYReach works in almost any environment and practically any
wireless product, securely and with data privacy built-in from the ground up.
EASE OF USE TECHNOLOGYYour customer simply opens your app and connects using the Reach integration. That’s it. You support rep now can fix the issue remotely in real-time without the customer’s help.
SIMPLE, QUICK SUPPORTCall times are cut by 90%. No more long, frustrating calls wasting your time and money, Reach helps support reps take more calls in less time, helping more customers, decreasing call abandonment.
“We are seeing an 75% increase in efficiency on phone calls within our call center, lowering a 45 minute phone conversation down to 11 minutes. Our product support team increased their profitability by 350% because of Reach."